Frequently asked questions
we Answer some faqs below. If you still have a question, reach out
through our contact page.
Why do my stones not look exactly like the stones in the picture?
At Vivian Drew, we use natural stones in our designs. Natural stones are a product of nature and may have slight variations in color, pattern, and texture. We think that variations are beautiful & make each piece unique.
How is the length of each earring determined?
The length of each earring is measured from the top of the stud to the bottom of the drop.
Returns & Exchanges
Can I return my order?
If you are not satisfied with your order from Vivian Drew, you have the option to return it for a full refund. Returns must be postmarked within 10 days of the delivery date. Make sure that the items returned are in the same condition in which you received them. Vivian Drew is not responsible for shipping costs or lost returns.
Please Note! If you request and purchase a “custom order,” it will be a final sale. There are NO returns accepted for custom orders.
We recommend that you use your own traceable and insured shipping method. Please send your return to the following address:
Pike Road, AL 36064
Will I be issued a refund?
Yes. We will issue refunds for returned items postmarked within 10 days of the delivery. Please allow 7-10 days for processing.
Can I exchange my order?
Unfortunately Vivian Drew can not guarantee an item exchange due to inventory demand.
Placing an Order
How can I reach someone regarding my order?
If you have questions regarding an order placed online the best way to reach us is via email firstname.lastname@example.org. Your message will be returned within 24 hours.
Can I cancel my order?
To cancel your order please notify us via email within 24 hours of placing your order email@example.com. Please note orders that have already shipped can not be canceled.
When will my order ship?
Since all pieces are handmade your order will typically ship within 2-3 days after your purchase.
Does Vivian Drew ship international and overseas?
Yes. Standard international and overseas shipping costs will apply.
How can I track my order?
You will receive a confirmation email with a shipping tracking number after your order has shipped.